We are your partner in health and wellness
Our team of caring, compassionate medical staff is dedicated to listening and acting as guides along your path to maintaining wellness. Your primary care provider (PCP) is your resource for staying healthy. Your PCP is also the first person you should contact if you have a health concern.
Our primary care providers consist of board-certified medical doctors and nationally certified Advanced Practice Registered Nurses. All clinical nursing staff maintain current New Hampshire licensing.
Services
- Family medicine
- Geriatrics
- Internal medicine
- Pediatrics
- Prescription renewal
- Pre-operative examinations
Patient Story: Care When You Need It Most
Diane Strickland tells her story of a trip and fall with humor, but her visit to Alice Peck Day’s Emergency Department could have, in fact, been much more serious.
Hours and contact
- Clinic: 8 am to 5 pm, Monday through Friday
- Phone: 8:30 am to 4:30 pm weekdays; 24-hour access to the provider on-call.
(603) 448-3122 - Fax: (603) 640-1977
Location
Multi-Specialty Clinic, Level 2
9 Alice Peck Day Drive
Lebanon, NH 03766
Patient Story: 15-Year History of Primary Care
At Alice Peck Day Primary Care, Terry Grigsby and Dr. Margot Stephens have an enviable doctor/patient relationship. It is based on 15-year history of patient care, open communication, and a good sense of humor.
Appointment scheduling
If you or a family member is ill, please call as early in the day as possible so that we can assess your needs. We will accommodate you with a same-day appointment if at all possible.
Checking in for appointments
Please arrive at least 15 minutes prior to your scheduled appointment time to complete necessary paperwork. If your insurance has a co-pay, it will be collected at this time.
Cancellation and late policy
Please contact the office as soon as possible to cancel a scheduled appointment. By doing so, we can then offer this appointment to another patient. If you arrive more than 15 minutes after your scheduled appointment time, you may be asked to reschedule your appointment. We will make every effort to have you seen on the same day, but this may not be possible.
Prescription refills
In order to provide quality care, prescription refills are best addressed at the time of your visit. This allows you to update the provider and to plan any necessary change in your medication or to schedule testing that may need to be done. We do understand that sometimes this is not possible.
Please call your pharmacy directly for routine prescription refills. Routine refill requests are handled Monday through Friday. Please allow 48 hours or 2 business days for processing. Our office will only call you back regarding your prescription renewal if you have completely run out of your medication or you need to see your provider prior to the prescription being renewed.
Referrals
Most health plans require your primary care provider to refer you to specialists or facilities for certain services within your network. To avoid having your insurance company deny benefits, call our office before obtaining medical care elsewhere, unless you believe you have a life-threatening emergency. When you need a referral, allow 7 to 10 business days for us to process the necessary paperwork. As always, you should check with your insurance company to determine what your benefits are, since referrals do not guarantee payment.
After hours
When our office is closed, a designated provider is on-call to answer your questions and guide you to appropriate care. If your problem is not life-threatening, call our office at (603) 448-3122.
Emergency care
A physician is here to care for you 24 hours a day, 7 days a week, 365 days of the year. Emergency Services are conveniently located in at the Main Hospital.