For the second year in a row, Alice Peck Day Memorial Hospital’s Emergency Department has been named a 2023 Human Experience Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services.
Alice Peck Day Memorial Hospital won the Guardian of Excellence - Patient Experience award for its Emergency Department. APD was one of four Dartmouth Health members to be recognized.
The award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Criteria for selection included teamwork and patients’ likelihood to recommend. As a winner of the award, Alice Peck Day is in the top 5% of healthcare providers in delivering high-quality patient experience in the last year.
“Emergency department visits are a difficult and stressful time for most, and it is a true honor that APD’s patients recognize the high-quality, personalized care provided by our nursing and technical staff, DH emergency medicine physicians, and advanced practice providers. APD’s Emergency Department team is dedicated to their work, their patients, and the Upper Valley community,” said Sue Mooney, MD, MS, President and CEO of APD.
“In prioritizing the well-being of both their patients and dedicated staff on a daily basis, Dartmouth Health exemplifies dedication to their workforce and the communities they impact,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “We applaud these four Dartmouth Health members’ compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It's a privilege for us to collaborate with them as we applaud their remarkable accomplishments.”
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
About Alice Peck Day Memorial Hospital (APD)
Known for highly personalized and high-quality care, APD is the community hospital of the Upper Valley of Vermont and New Hampshire. Founded in 1932 and a member of Dartmouth Health since 2016, APD’s areas of clinical excellence include surgical services, primary care, geriatric care, sleep health, orthopaedics, and emergency services. The APD campus is also home to a senior living community with assisted and independent living facilities. Follow us on Facebook, Instagram, LinkedIn, Twitter, and YouTube.